David Arnoux: Customer centricity through experimentation

As the co-founder of Growth Tribe, a leading european digital training company, David Arnoux is a true lifelong learner. We sat down with him to talk about the all-important ‘growth mindset’, from how it impacts customer centricity to what it means for company culture. Get ready to be inspired! COULD YOU TELL US WHAT YOU’RE MOST EXCITED ABOUT IN […]

HACKING A HYBRID FUTURE OF WORKING

Written by Serena Faverio, HR manager By now we’re well aware of all the pros of remote working, right? We’ve seen firsthand how it can be good for productivity and flexibility, but on the other hand, after experiencing the joys of it for months on end, we’ve also seen how it can sometimes be quite […]

DEFINING CUSTOMER CENTRICITY WITH ROSIE VAN DEN BROECK, CSM AT HUBSPOT

As a Principal Customer Success Manager (CSM) at Hubspot, Rosie lives and breathes customer-centricity. After catching up with her lovely St Bernard puppies, we chatted about everything customer-related, from the importance of putting our customer first whether it’s a B2B or B2C business, to tackling ‘ugly’ conversations with clients.  LET’S START WITH THE PANDEMIC. HOW DID IT CHANGE THINGS FOR […]

WHY YOU CAN’T AFFORD TO IGNORE SOCIAL COMMERCE IN 2022

Previously this article was published at INC Written by Joris Kroese, Founder @Hatch Social commerce is not just the latest e-commerce buzzword. It has already been around for a few years, gaining traction as early as 2015, but accelerated to the forefront when the Covid-19 pandemic hit two years ago. Last year, social commerce generated […]

WHY THE FUTURE OF E-COMMERCE LIES IN OMNICHANNEL EXPERIENCES

When the covid-19 pandemic hit in 2020, it left an indelible mark on the future of e-commerce. Brick-and-mortar stores around the globe shut their doors, many for months, and without in-person shopping, consumers turned to e-commerce in unprecedented numbers. According to the united nations, the sector saw a ‘dramatic’ rise in its share of all retail […]