Coronavirus/COVID-19 poses a serious threat to us all. Our primary concern is the health and well-being of our employees and that of the public. Therefore, since last week we have taken measures to help prevent the uncontrolled spread of the virus by closing our physical offices in Amsterdam, Kiev, Taipei & Moscow until further notice.

Business & service continuity

All our teams are now working safely from home to ensure business continuity and to keep our services running smoothly. Working remote with excellent cloud-based collaboration tools at our disposal and across multiple time zones, this is already part of our DNA. Consequently, offering you the same level of support as before shouldn’t be a problem.

Infrastructure

Our solutions were made to empower shopping online and provide a seamless buying journey to your customers. During the last few days, we are seeing an increase in online sales and we expect this to continue. Our Where to Buy infrastructure built robust to cope with this and is ready to deal with these higher loads. Our Customer Success Managers and Account Managers are at your disposal, should you experience any problems.

If you have any questions, feel free to contacts your CSM directly or send us an e-mail. Do you want to know more about COVID-19/coronavirus and its effects on business? Read our latest article: COVID-19 impact on commerce.

We hope that you stay safe and healthy and that everything goes back to normal soon.

All the best,
Hatch team